My mug was accidentally delivered to my neighbor, who swore he never got anything. I was heartbroken. I reached out to Cuddleclones when i had not received it, and i was quite upset. My dog just turned 13. I was able to be home with him all last year but this year i had to return to work and miss him dearly. Cuddleclones sent out a replacement with in one week of contacting them. This beautiful mug makes it so i dont feel so far away from him while working. Thank you so much!