Custom Pet Print Facemask

Frequently Asked Questions

• Are these medical masks?

  These are standard cloth masks and are not intended for medical use.

• What are the masks made of?

  Our cloth face masks are made of premium microfiber cloth.

• What sizes are available?

  Our masks are one size fits all. Comfortable fit with adjustable ear straps to tighten or loosen mask

• Are these washable?

  Yes, machine wash cold with similar colored garments using a gentle cycle. Tumble dry on low settings or hang dry. Do not bleach or dry clean.

• Does this mask have a filter pouch?

  Yes, this mask has an 8cm x 12 cm filter pouch. Filters not included.

• How do I place an order?

  Simply upload a pic of your pet, then make a selection from our amazing assortment of background options, and we take it from there!

• Can I get more than one pet?

  In order to produce the cutest and most high-quality product of your pet possible, we focus on only one pet at a time. This gives your pet its time to shine! Every dog needs its day in the spotlight, right?

• How is my art being made?

  One of our talented artists will begin by opening your photo and cropping the background out. Once the background is removed, our artists will work their magic and touch up the image while adding artistic elements.

• What are the image size requirements?

  Our talented artists will work with any photo you have, so there’s no reason to worry if your photo wasn’t taken with a professional camera or the latest smartphone. But if you want to get technical the highest quality Pet Prints will come from an image that is at least 3MB in size.

• What happens if my photograph isn’t useable?

  Don’t worry! We won’t create art from an image that isn’t up to our standards! We want you to have the best-looking product possible. We’ll contact you asking for another image if we cannot use the one you originally submitted with your order.

• What is your return policy?

  We can’t accept returns or issue refunds on face masks. However, if your mask arrives broken or defective, we’ll work with you to remedy the situation quickly, by sending you a brand-new product free of charge.