We want you to love your Cuddle Clone, and we are committed to bringing your pet’s personality to life! If your Cuddle Clone doesn’t quite capture their unique charm, we offer a free alteration to perfect every detail! Simply contact our dedicated Customer team email@example.com within 30 days of receiving your product. Please provide photos of your Clone and your beloved pet for comparison, and we will communicate with our team of artists to make any necessary alterations!
If you chose not to take advantage of our alteration option, a full refund, less the cost of rush and shipping fees is available for all Plush products including Plush Cuddle Clones, Golf Headcovers, Slippers, Magnets and Custom Bobbleheads within 30 days of delivery.
Begin either of these processes by reaching out to our dedicated Customer team before return shipping. After alteration or refund has been initiated with our team, returns should be sent to Cuddle Clones - 115 West Bartges, Suite 401, Akron, Ohio 44311.
Due to the custom nature of the following printed products, refunds and alterations are not available for the following products :
Products include : Mugs, Blankets, Socks, Pajamas, Masks, Pillows, Portraits & Knit Sweaters
Gift cards, shipping and Rush services are also non-refundable.
If you have any other questions regarding your order, please contact our dedicated Customer team firstname.lastname@example.org or 1+800-793-0870!