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Policies

Returns:
Products include: Custom Clone, Golf Headcover, Slippers, Magnets and Bobbleheads
We want you to love your Cuddle Clone, and we are committed to bringing your pet’s personality to life! If your Cuddle Clone doesn’t quite capture their unique charm, we offer a free alteration to perfect every detail! Alterations can be made on almost everything, including the color of the fur, width of the snout, the position of the eyes or nose, thickness of the chest and so much more!
If you choose not to take advantage of our alteration option, a full refund, less the cost of rush and shipping fees is available for all Plush products within 30 days of delivery. Please note, free gift items are excluded from alterations, and must be returned with the qualifying product to receive a full refund.
Begin either of these processes by reaching out to our dedicated Customer team before return shipping. After alteration or refund has been initiated with our team, returns should be sent to Cuddle Clones - 115 West Bartges, Suite 401, Akron, Ohio 44311.
Nonrefundable Products
Products include : Mugs, Blankets, Socks, Pajamas, Masks, Pillows, Portraits & Knit Sweaters
All photos submitted are carefully reviewed to ensure a quality finished product. If submitted photo quality will not ensure a quality product, we will reach out to you via text message and email. If we do not receive a new photo the order will be canceled. US orders will be refunded to a gift card, and international orders will be refunded to the original payment method.
Due to the custom nature of the following printed products, refunds and alterations are not available.
Gift cards, shipping and Rush services are also non-refundable.
Return Shipping
Incorrect item or alteration? We’ll cover the shipping to get it back to us! Damaged items? No need to return the product! Please note, return shipping for Plush products to be refunded are not included or refunded.
Exchanges:
If your product is incorrect or damaged upon arrival, we will correct the error at no cost to you. Please contact us within 30 days of receiving your product and we will email you a prepaid return shipping label. Incorrect products are defined as products:
- Which are broken or damaged upon delivery
- Where the customization choices on the order were not followed (e.g. you chose the sitting position for a Cuddle Clone but the Cuddle Clone was made standing)
- The spelling on the sewn-in label was incorrect due to our error
- Where the product itself is defective (e.g. a split seam)
Lost or Damaged Orders
If your product arrives damaged, please reach out to our dedicated Customer team at info@cuddleclones.com with a photo of the product, and we will arrange for a replacement!
Tracking is available for all shipments. Please reach out to the carrier for any specific delivery questions. If your order has not arrived within 30 days of shipment, please contact our dedicated Customer team atinfo@cuddleclones.com for assistance on a replacement!
Delivered but not received - If your package has been marked as delivered but you have not received it, we allow 10 days from the marked ‘’delivered’’ date for the package to arrive due to the surge in shipping volumes and possible tracking irregularities. If your package has still not arrived past 10 days of being marked as delivered, please contact us at info@cuddleclones.com for further assistance.
Please note - for packages marked as delivered, we will offer a one-time courtesy replacement upon receiving a missing package claim number from the courier, no refunds will be issued.
Delivery
The delivery carrier for your order may reach out to you at the phone number provided in your order information for delivery questions. The carrier will attempt 2 deliveries before returning the product to us. If returned to us, products will be refunded less the original shipping cost and any rush fees. Cuddle Clones is not responsible for additional shipping costs incurred.
Gift cards:
Gift Cards are non-refundable. Any purchases made with a gift card, the amount will be refunded back to the Gift card
Duty fees for International orders:
Cuddle Clones is not responsible for any duty fees applied by the courier prior to receiving delivery
Coupons:
Discounts must be applied at the time of purchasing. We are unable to apply a discount to an already placed order
Free Gifts:
Free gifts must be returned along with your clone in order to receive a full refund. If free gift is not returned then refund due will be minus price of the free gift.
Refunds
If your item is eligible for a return, your refund will be processed within 5-7 business days of receipt. You will receive an email confirmation that the item(s) has been received, and that a refund has been issued. Please allow 3-5 business days for bank processing time. Original shipping fees will not be refunded
If you haven’t received a refund yet, first check with your bank or credit card company. It may take some time before your refund is posted, typically 3-5 business days. If you’ve taken these steps, please contact us atinfo@cuddleclones.com.
Cancellations
You may cancel an order for a full refund before it is in production status. However, rush fees are non-refundable. Simply contact us at info@cuddleclones.com

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